The government today informed that over five thousand female staff have been deployed by the NHAI during day shifts to manage toll booths at over one thousand one hundred toll plazas across the National Highways and Expressway networks in the country. The deployment is aimed at promoting women’s empowerment and inclusivity in toll operations. The Road Transport and Highways Ministry stated that the move also aims to significantly improve the National Highway user experience by fostering an efficient, empathetic, and user-friendly environment for National Highway commuters. The Ministry also informed that as part of this initiative, NHAI will also facilitate specialised training for the deployed female staff, particularly those from rural areas. The training will focus on areas such as courteous behaviour with National Highway users, handling emergencies, basic safety protocols, and maintaining efficient toll plaza operations. This structured capacity-building effort will help enhance service quality while ensuring a safe and professional working environment.