March 25, 2026 8:47 PM

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CCPA directs hotels & restaurants not to levy additional charges, such as LPG charges & fuel cost recovery, on consumers

The Central Consumer Protection Authority today directed hotels and restaurants not to levy additional charges, such as LPG charges and fuel cost recovery, on consumers. The Central Consumer Protection Authority (CCPA) said it is closely monitoring such practices across the country, and any violation will be dealt with appropriately, and necessary action will be taken to safeguard the interests of consumers. The authority made it clear that only applicable taxes can be added to the price mentioned in the menu of restaurants and hotels. All input costs should be factored into the prices displayed in the menu. The CCPA observed that such charges are being imposed to circumvent existing guidelines on service charges. On consumer grievance redressal, the CCPA said the people who encounter such practices should request the hotel or restaurant to remove the charge from the bill. Consumers can lodge a complaint on the National Consumer Helpline by calling 1915 or through the NCH mobile app. They can file a complaint before the appropriate Consumer Commission through the e-Jagriti portal. A complaint to the District Collector or directly to the CCPA can be submitted.