Minister of Communications Jyotiraditya M Scindia today said that the Department of Posts has undertaken the Mail Parcel Optimisation Project (MPOP) to redesign workflows and improve efficiency across the parcel value chain. While answering Supplementaries in Lok Sabha, Mr Scindia noted that as part of the MPOP initiative, the parcel network and delivery centres have been rationalised and an all-India road transport network has been operationalised to support the growing parcel and e-commerce sectors. He added that the Advanced Postal Technology platform was also introduced last year for real-time tracking of articles and digitalisation of services.
Mr Scindia also said that during the last three years, the Department has undertaken various initiatives to upgrade and modernise the infrastructure of post offices and mail and parcel processing hubs across all districts in the country. These measures have enhanced parcel handling capacity, and the number of parcels handled rose from 9.72 crore parcels in the fiscal year 2020-21 to 14.5 crore parcels in fiscal year 2024-25.
The Minister further highlighted that the launch of 24 and 48 hour guaranteed delivery mail and 24-hour delivery parcel products yesterday covers identified domestic lanes. He also noted that in order to promote cross-border e-commerce, the International Tracked Packet Service was launched in the year 2017, while Dak Ghar Niryat Kendras have been established to facilitate exports by MSMEs, e-commerce sellers, farmers and others. Mr Scindia added that the Department of Posts has entered strategic partnerships with several major e-commerce platforms and the Open Network for Digital Commerce platform.