Delhi Chief Minister Rekha Gupta said that an important initiative is being undertaken to make emergency services in the national capital faster, simpler and technology-driven. Under the new arrangement, the residents of Delhi can dial just one number, 112, for any kind of emergency. The Chief Minister said that multi-helpline numbers used for different kinds of emergencies often create confusion among the citizens during critical situations. She added that under the Emergency Response Support Systems (ERSS) 2.0, citizens will no longer need to call separate numbers for different emergencies.

The Chief Minister highlighted that ERSS 2.0 is a modern, unified signal-handling system that will receive all emergency calls, mobile app alerts, panic button activations, SMS and web alerts at a single public safety answering point (PSAP). Ms Gupta said that depending on the nature of the emergency, the police, fire services, ambulance and disaster management agencies can be alerted simultaneously from PSAP.